Privacy Policy

Last updated: 12 May 2026

This Privacy Policy explains how NETCOMMDESIGN LTD (“NCD”, “we”, “us” or “our”) collects, uses and protects personal information when you use our website, contact us, purchase a service, or use our GEO Assessment service.

1. Who we are

NETCOMMDESIGN LTD is a UK technology company providing website, technical and AI visibility services.

Website: https://www.netcommdesign.co.uk
Email: enquiries@netcommdesign.co.uk

2. Personal information we collect

We may collect and process the following information:

your name and contact details;
your business name, website address and business information submitted through forms;
billing and order information when you purchase through WooCommerce;
messages, enquiries and support requests you send to us;
technical information such as IP address, browser type, device information and website usage data;
information required to generate, deliver and manage a GEO Assessment report.

3. How we collect information

We collect information when you:

use our website;
complete a contact form;
purchase a product or service;
submit details through the GEO Assessment intake form;
communicate with us by email, phone or other channels;
interact with cookies, analytics or security tools used on the website.

4. How we use your information

We use personal information to:

respond to enquiries;
process purchases and payments;
create and manage GEO Assessment access;
generate, store and deliver dashboards and PDF reports;
provide customer support and service updates;
maintain website security and prevent abuse;
improve our website, services and reporting quality;
keep records required for accounting, legal and business purposes;
contact you about relevant follow-up work, unless you have opted out where applicable.

5. Lawful basis for processing

We process personal information under one or more lawful bases, depending on the situation:

Contract: to provide a service you have purchased or requested.
Legitimate interests: to operate, improve and protect our business, website and services.
Legal obligation: to keep accounting, tax and compliance records.
Consent: where we ask for consent, for example for certain marketing or cookie uses.

6. GEO Assessment data

When you use the GEO Assessment service, we may process your submitted website and business information to create an assessment, dashboard and downloadable PDF report.

This may include business descriptions, services, locations, target search phrases, contact details, website content, technical signals and report outputs. We use this information to provide the assessment service, improve report quality and support any follow-up work requested by you.

7. Payments and WooCommerce

Payments and orders may be processed through WooCommerce and connected payment providers. We do not intentionally store full payment card details on our website. Payment providers may process payment data under their own privacy terms.

8. Cookies and analytics

Our website may use cookies and similar technologies for essential website functions, security, analytics and performance measurement.

Where cookies are not strictly necessary, you may be asked for consent through a cookie banner or browser-level controls. You can also manage cookies through your browser settings.

9. Who we share information with

We only share personal information where necessary. This may include:

website hosting and server providers;
payment processors;
email and communication providers;
analytics, security and anti-spam tools;
professional advisers such as accountants or legal advisers;
authorities where required by law.

We do not sell personal information.

10. International transfers

Some service providers may process data outside the UK. Where this happens, we aim to use appropriate safeguards, such as recognised transfer mechanisms or providers with suitable data protection commitments.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Enquiry records are kept for as long as needed to respond and manage follow-up.
Order and accounting records may be kept for legal, tax and business record requirements.
GEO Assessment reports, dashboard records and related technical data may be retained to provide access, support, quality control and audit history.
Security logs may be kept for a limited period to protect the website and services.

Retention periods may vary depending on the nature of the service, legal requirements and business need.

12. Your rights

Under UK data protection law, you may have rights including:

the right to access your personal information;
the right to ask us to correct inaccurate information;
the right to ask us to delete information in certain circumstances;
the right to restrict processing in certain circumstances;
the right to object to processing in certain circumstances;
the right to data portability where applicable;
the right to withdraw consent where processing is based on consent.

You have the right to object to direct marketing at any time.

To exercise your rights, contact us at enquiries@netcommdesign.co.uk.

13. Security

We use reasonable technical and organisational measures to protect personal information. No website or online system can be guaranteed completely secure, but we take security seriously and review our systems as part of our operational process.

14. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

15. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.