Legal Information

Terms & Conditions

Last updated: 12 May 2026

These terms apply to your use of the Netcommdesign Ltd. website, to any services purchased through the website, and to other NCD services where these terms are incorporated into a quotation, order confirmation or project agreement. Please read them before using the website or purchasing a service.

Contents

1. About Netcommdesign Ltd.

This website is operated by Netcommdesign Ltd. (“NCD”, “we”, “us” or “our”), a UK technology company providing professional IT, web, software, consultancy, automation and artificial-intelligence services.

Website: https://www.netcommdesign.co.uk
Contact: please use our Contact page.

2. How these terms apply

These general Terms & Conditions apply to your use of this website and may apply to services ordered through it. Many projects will also involve additional written terms, such as a quotation, proposal, project scope, statement of work, service agreement or order confirmation.

That service-specific document may contain additional or more detailed terms relating to matters such as scope, price, payment, delivery, responsibilities, support, intellectual property and cancellation. Where a project-specific written agreement conflicts with these general terms, the project-specific agreement will normally govern that particular service.

Nothing in these terms removes any statutory right that cannot lawfully be excluded.

3. Services

NCD provides professional technology services, which may include IT services and consultancy, AI and automation, web development, software and SaaS, cloud and infrastructure, systems integration, and technical support and implementation.

The exact service provided in any case depends on the scope agreed between NCD and the customer. Descriptions on this website are general in nature and do not, on their own, form a complete project specification. Availability of any particular service may depend on technical feasibility, scope, resources and agreement between NCD and the customer, and we are not obliged to accept every enquiry.

4. Quotations and project scope

Project-specific work is normally set out in a written quotation, proposal or statement of work. That document may define matters such as deliverables, exclusions, customer responsibilities, project stages, fees, payment schedule, estimated timing, dependencies, support arrangements and any third-party services involved.

Work outside the agreed scope may require further evaluation, revised delivery planning, an additional quotation or written approval before it proceeds.

5. Orders and acceptance

Where an online checkout or order process is available on this website, services may be ordered through it. Submitting an enquiry is not automatically an accepted order, and a project will not normally begin until the required scope, price and terms have been agreed.

Where products are offered through an online checkout, the details shown during that checkout process will apply to that order. NCD may decline a piece of work where the requirement is unsuitable, unlawful, technically impractical or outside our available capability.

6. Prices and payment

The price shown or agreed at the time of an order or project applies to that order or project. NCD may change prices for future orders or projects without affecting an order or project that has already been agreed and paid for.

Payment requirements will be set out during checkout, in the applicable quotation, or in the relevant service agreement. Where those terms state that work or access depends on receipt of payment, that condition will apply.

7. Customer information and responsibilities

Customers must provide information that is accurate, complete, lawful and that they are authorised to share. Depending on the project, customers may be responsible for supplying requested information, providing timely feedback, providing authorised access, confirming content and requirements, ensuring they hold the necessary rights in any materials supplied, identifying relevant legal, operational or technical constraints, reviewing deliverables where required, and using systems appropriately.

Delays or inaccurate results may occur where information supplied to us is incomplete, inaccurate or provided late.

8. Delivery and timing

Delivery arrangements depend on the service concerned and the scope agreed. Any estimated dates may be affected by the information, approvals and access we receive from the customer, by third-party systems, by technical issues, and by any changes made to scope after work has started.

Specific timing commitments, where these are agreed, should be recorded in the relevant quotation or project document. We will aim to communicate material changes to timing where reasonably possible.

9. Changes to scope

Changes requested after work has begun may affect price, delivery timing, technical approach, dependencies, testing or support. Material changes of this kind may require written agreement or a revised quotation before they are carried out.

10. Cancellation and refunds

Nothing in this section affects your statutory rights. Where consumer cancellation rights apply, those rights may be affected if you ask us to begin a service during a cancellation period, or where you receive digital content or access as part of that service.

Whether a refund is available may depend on whether work has already begun, whether costs have already been incurred, and whether deliverables have already been supplied. Project-specific cancellation terms, where agreed, will be set out in the relevant quotation or agreement.

To request a cancellation or refund, please contact us through the Contact page, quoting the relevant order or project details. This section is general guidance and does not constitute legal advice about your individual rights.

11. Customer decisions and approvals

The customer is responsible for reviewing recommendations, deciding whether to proceed, approving project decisions, confirming content or requirements, and choosing whether to implement any third-party recommendations.

NCD is not responsible for unauthorised or unapproved changes made by the customer, third-party developers, hosting providers, plugin or theme providers, external platforms, or other suppliers not engaged by us.

12. No guaranteed commercial outcomes

NCD does not guarantee search rankings, traffic, enquiries, sales, revenue, profit, cost savings, user adoption, investment, productivity improvements, AI accuracy, AI recommendations, inclusion by third-party platforms, or any other particular commercial result.

Outcomes can depend on factors outside our control, including customer actions, market conditions, third-party platforms, user behaviour, content, data, the technical environment and other external services. This section does not affect NCD’s own contractual obligations to deliver the agreed service.

13. Acceptable use of the website

You must not attempt unauthorised access to this website or our systems, interfere with security, introduce malicious code, misuse forms or systems, unlawfully copy protected material, damage our systems, harm other users, or otherwise use the website unlawfully.

We may restrict access to the website where we reasonably identify misuse, suspicious activity or a security risk.

14. Intellectual property

NCD or its licensors retain rights in the website’s content, branding, templates, designs, processes, reports, documentation and other materials, except where stated otherwise.

A distinction should be drawn between NCD’s pre-existing materials, third-party materials, customer-provided materials, and project-specific deliverables. The ownership or licence terms that apply to project-specific deliverables should be set out in the relevant written agreement for that project.

Materials must not be unlawfully copied, resold, or repurposed to create a competing service.

15. Customer content and permissions

Customers should only provide material they are authorised to use, which may include text, images, logos, data, documents, software access, credentials or other business information.

The customer remains responsible for the legality and accuracy of any material they supply to us.

16. Third-party services

NCD’s services may interact with or depend on third-party systems, such as hosting providers, cloud platforms, payment processors, WordPress, WooCommerce, plugins, themes, APIs, email providers, analytics tools, search engines, artificial-intelligence platforms and other business software.

Those third-party services are governed by their own availability, terms, policies, pricing, technical limitations and updates, which NCD does not control.

17. Hosting and third-party accounts

Where a project involves hosting, domains, plugins, SaaS subscriptions, email services, payment services or other external licences, the customer may need to maintain separate accounts, fees or agreements for these. Responsibility for any such account should be confirmed in the relevant project scope.

18. Security and authorised access

Users and customers must take reasonable care to protect passwords, restrict credentials to authorised users, avoid sharing access insecurely, follow reasonable project security instructions, and notify us of suspected misuse where relevant to a service we provide.

No online system can be guaranteed completely secure.

19. Data protection and privacy

NCD processes personal information in connection with enquiries, orders, project administration, service delivery, communication, and quality control where applicable. Details of how we handle personal information are set out in our NCD Privacy Policy.

20. Limitation of liability

NCD aims to provide its services with reasonable care and skill.

Subject to the fullest extent permitted by law, we do not accept liability for indirect loss, loss of profit, loss of revenue, loss of business opportunity, reputational loss, changes made by third-party platforms, decisions made by the customer, or failures of external systems outside our control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

21. Events outside reasonable control

Delays may occur because of events outside NCD’s reasonable control, such as major service outages, third-party platform failures, internet or infrastructure disruption, legal restrictions, serious security incidents, or other events reasonably beyond our control. Where this happens, we will aim to keep you informed and to resume the affected service as soon as reasonably possible.

22. Suspension or termination of services

NCD may need to suspend or end a service where payment required under the applicable agreement is not received, where required customer information or access is not supplied, where continuing would be unlawful, where there is misuse or a security concern, where a necessary third-party dependency becomes unavailable, or where the parties otherwise agree.

Specific termination terms, where agreed, may be contained in the relevant project agreement.

23. Changes to these Terms & Conditions

NCD may update these Terms & Conditions from time to time. The version published, or supplied to you, at the relevant time will apply. Material project-specific terms remain governed by the applicable written agreement for that project.

24. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales, unless applicable consumer law provides otherwise.

25. Contact

If you have any questions about these Terms & Conditions, please get in touch through our Contact Netcommdesign Ltd. page.